The Mio AI platform is designed to seamlessly integrate with existing systems and teams, offering institutions an AI layer that is trained, trusted, and tuned to their brand and business logic.
At a time when institutions face rising enrollment volatility, higher student expectations, and increasing operational complexity, Meritto, a product of NoPaperForms Solutions Limited, today announced the launch of Mio AI, its industry-ready Agentic AI built ground-up for education. Unveiled at the Delhi NCR Chapter of #EvolveByMeritto, attended by top education leaders, technologists, and changemakers, Mio AI represents a new class of intelligence that doesn’t just assist teams, but operates with purpose, alignment, and autonomy across the student lifecycle.
Built natively into Meritto’s Vertical SaaS platform, Mio AI brings a fleet of domain-trained, configurable AI agents that work across enrollment portals, marketing sites, communication channels, and internal workflows. These agents are not prompted, they’re proactive. They take initiative, adapt in real-time, and optimize for institutional outcomes like conversion, retention, and efficiency. With Mio, AI shifts from being a tool institutions use, to a teammate they rely on.
What makes Mio AI distinct is its architectural intent. While traditional automation tools operate at the surface responding to inputs, handling tickets, Mio AI embeds itself within the institution’s actual rhythm. It draws knowledge from the institution’s knowledge hub. It syncs in real time. It learns continuously. And through a no-code command interface, institutions define exactly how their agents should act: what to say, when to escalate, what tone to carry, ensuring every interaction is accurate, contextual, and brand-aligned.
“Mio AI is our statement of intent: to build the intelligent infrastructure education needs next, not just to catch up with technology, but to lead with it. “
– Naveen Goyal, Founder & CEO of Meritto
In a sector like education where context, transparency, and sensitivity matter deeply, Meritto has taken a human-in-the-loop approach to AI deployment. Every Mio agent action is auditable, every conversation traceable, and every decision accountable.
“This is not about launching a feature. This is about launching a future,” said Naveen Goyal, Founder & CEO of Meritto. “Mio AI is our statement of intent: to build the intelligent infrastructure education needs next, not just to catch up with technology, but to lead with it. Education deserves more than generative gloss. It needs purpose-built intelligence that reflects its depth, scale, and human stakes.”
Built natively on Meritto’s vertical SaaS stack, Mio AI reflects the company’s broader vision for SaaS 2.0, where software is no longer just about digitizing workflows, but about infusing them with decision-making, adaptability, and autonomous execution. The platform is designed to seamlessly integrate with existing systems and teams, offering institutions an AI layer that is trained, trusted, and tuned to their brand and business logic from day one.
Over the coming time, Meritto will continue to expand the Mio suite, introducing agents that support lead nurturing, financial workflows, academic advising, and internal team operations, creating a truly distributed digital workforce for education.
“Mio doesn’t just save time. It makes time more valuable,” said Narendra Pal Singh, SVP Engineering at Meritto. “Mio AI agents don’t ask what to do, they know. And they act. That’s the shift from automation to autonomy. That’s the infrastructure we’ve built.”
The launch, hosted at Taj Palace, New Delhi, brought together leaders from India’s top universities, business schools, and EdTechs. In one of the day’s most anticipated sessions, Hitesh Oberoi, MD & CEO of Info Edge, spoke about what the AI convergence means for everyone shaping or stepping into tomorrow’s workforce.
This launch follows Meritto’s continued commitment to deep-tech innovation in education, including recent announcements like Collexo Pixi, a smart, unified student ID card. As India’s education sector prepares for its next wave of digital transformation, Meritto remains focused on what it has always done best: building systems that institutions grow on.
