Debasish Mukherjee is VP- Regional Sales, Asia Pacific & Japan at SonicWall where he is responsible for driving sales and growth in the region. He was Country Director of India & SAARC at SonicWall and has spent over a decade. He has overall 20 years of experience in the IT industry and has worked in India & Middle East in various roles. During this time, he has focused on building and motivating cross-functional teams as well as managing and driving partner and customer relationships in various organizations. He has extensive experience in Channel Sales, Data Center Solution & IT Infrastructure solutions across verticals.
He has been in the security industry for the last twenty-three years. Prior to SonicWall, he was with Dell as Regional Sales Manager and Huawei as Regional Sales Director.
By Debasish Mukherjee, Vice President, Regional Sales APJ at SonicWall Inc
A Managed Protection Service Suite, or MPSS, can help you scale up your business and provide better security, all while keeping you free to focus on building relationships with your customers.
In the world of continually expanding cyber threats, small- and medium-sized businesses (SMBs) are increasingly a target. Many SMBs depend on managed service providers (MSPs) not just for their security needs, but for alltheir IT needs across their business. As a result, MSPs are crucial. The catch? Most MSPs are small businesses themselves.
As an MSP, it’s always important to balance scaling your business with providing the customer service that defines your reputation and keeps your customers loyal to you. But how do you do that in an economical way? A Managed Protection Service Suite, or MPSS, can help you scale your business and provide better security, all while keeping you free to focus on building relationships with your customers.
MPSS is a security service that provides for firewall monitoring, management and reporting, performed by a dedicated team. These teamsend notifications when a firewall in your environment is changed locally or goes offline, andthen handle firmware upgrades and patches along with other configuration changes.
Furthermore, the team will always notify when updates need to be applied and will apply the updates at a time that’s convenient. MPSS also provides for enhanced reporting and analytics as well as monthly health checks.
Helping MSPs Scale Smarter and Serve Stronger
Here are just a few ways MPSS empowers MSPs to drive customer value and grow their businesses, MPSS:
Backstops Your Existing Operations
If you’re actively deploying firewalls for your customers, you may already have staff members who monitor and manage them. But it can be challenging for your team to stay on top of all the alerts and updates from the many firewalls across your customer base. MPSS gives you peace of mind that licensing, offline and update alerts are never missed, and that your customers always have the best firewall configuration with the latest firmware available.
Allows Your Team to Focus on Customer Service
The vast majority of MSPs do so much more than security. They deploy new laptops, help issue software licenses, provide troubleshooting and more. Your team has enough to do without analyzing firewall reports and other administrative tasks. MPSS can help you free your team to focus on delivering the personal, dedicated service your customers expect, increasing your customer loyalty.
Provides Proactive Value
Every proactive touch a customer receives from an MSP helps build the relationship and demonstrates value. As an MSP, you don’t want to wait for problems to crop up before talking to your customers. With MPSS, monthly firewall health checks are provided, allowing you to stay a step ahead of potential issues. Even better, you can drive business value for your customers with the productivity reports in MPSS. These reports show the top apps and websites being used across a customer’s network, allowing you to flag sites that may be harming network speeds or overall productivity. By blocking these sites at the network level, you can help your customers optimize their productivity.
Scale Your Business More Effectively
Growing your business means adding more customers and thus more endpoints and firewalls, and that means you need more staff to support them in the normal course. But MPSS lets you take advantage of the MPSS deployed team for the monitoring and management of your firewalls, allowing you to take on more clients and firewalls with fewer in-house engineers.
Provides Your Customers with a Warranty
Firewalls with MPSS have an embedded $200,000 cyber warranty, backed by Cysurance. In the event of a qualifying cyber incident, this warranty can help your customers cover their cyber insurance deductibles and other necessary business expenses.
