New Relic has an overall average rating of 4.5 stars with 90% recommending the platform
New Relic has been named a Customers’ Choice in the 2023 Gartner Peer Insights Voice of the Customer for Application Performance Monitoring and Observability. The distinction is based on feedback and ratings from IT operations (ITOps), site reliability engineers (SREs), cloud and platform ops, application developers, and product owners who have experience purchasing, implementing, and using New Relic.
“We believe this recognition is a testament to our mission, product, and value, and we are honored that our customers continue to recommend us as their observability platform of choice.”
– Ashan Willy, CEO, New Relic
Customer ratings contributed to New Relic being recognized with an overall Customers’ Choice distinction in the Application Performance Monitoring and Observability, as well as Midsize Enterprise, Services, and Asia/Pacific segments. As of January 10, 2024, New Relic maintains an all-time overall rating of 4.5 stars out of 5.0 from nearly 1,400 verified customers and 64% 5-star ratings, with 90% of customers recommending the platform.
“Everything we do at New Relic is in service to our customers. We help businesses make decisions with data across the software lifecycle so they can preserve flawless customer experiences, better compete in the market, and protect revenue. And, by enabling our platform with AI, we are expanding to new users by making it even easier for both technical and non-technical customers to use New Relic,” said New Relic CEO Ashan Willy. “We believe this recognition is a testament to our mission, product, and value, and we are honored that our customers continue to recommend us as their observability platform of choice.”
As the most widely used observability platform, engineers in every industry are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built as a unified experience, giving customers access to a telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable usage-based pricing. New Relic is praised by customers for its ease of use, efficiency gains, integrated tool set, and visibility into the entire technology stack.
