IT Magazine for Channel Partners in India | SMEChannels

The latest platform advancements eliminate disruptive upgrade cycles, provide flexibility across hybrid environments, and enable AI anywhere while accelerating analytics...

The platform acts as a control layer on top of existing enterprise systems, allowing organizations to manage how AI agents...

Strengthens India’s indigenous defence ecosystem with AI-powered counter-UAV capabilities OptiValue Tek, a leading digital engineering and AI-led technology consulting firm,...

The move is expected to Accelerate Innovation to Strengthen Cyber Resilience and Fuel Partner Growth Barracuda Networks, Inc., a leading...

Now live across six telecom circles, the native India phone numbers for Zoom Contact Center  enables seamless, AI-first customer experiences as a cloud service  Zoom Communications, Inc. has announced the availability of native India phone numbers for Zoom Contact Center across six telecom circles: Maharashtra, Tamil Nadu (Chennai), Mumbai, Delhi NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad). This milestone reinforces Zoom’s commitment to empowering organizations in India to deliver seamless, compliant, AI-first connected customer experiences. The service is provided through Zoom India, which holds a pan-India Unified License from the Department of Telecommunications (DoT) India. With native India numbers, businesses can now enable agents and employees to provide cloud contact center services aligned with local regulations. Built as a connected platform with native AI, Zoom Contact Center unifies voice, video, chat, and digital channels into a single platform. With advanced agentic AI capabilities, the solution assists agents and autonomously guides interactions toward faster, more accurate resolutions, reducing friction while improving customer satisfaction and operational efficiency. “The customer experience landscape is fundamentally shifting from managing interactions to delivering meaningful resolutions — ushering in what we call the resolution economy,” said Velchamy Sankarlingam, president of Product and Engineering, Zoom. “With agentic AI at its core, Zoom Contact Center is designed to actively orchestrate every customer journey from initial intent through to complete resolution. By launching native phone numbers for Zoom Contact Center in India, we’re empowering businesses to deliver intelligent, personalized customer experiences that drive faster resolutions and stronger connections. This is particularly crucial for India's dynamic market, where both local organizations and global multinational corporations need solutions that can scale rapidly without compromising on quality or regulatory adherence.” With native India numbers for Zoom...