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Uniphore Launches Unite App Alliance Partner Program

by adminsmec069

Uniphore today announced its Unite App Alliance Partner Program. A major pillar of the global Uniphore Unite Partner Program, the App Alliance program enables value-driven collaboration and cross-selling for participating Independent Software Vendors (ISV).

Participating ISVs will have greater access to and involvement in shaping the direction and strategy of future conversational AI, automation and supporting CX technology innovation.

Launched late last year, Uniphore’s Unite Partner Program is a comprehensive program that provides end-to-end support to the partner lifecycle, allowing partners to benefit from Uniphore’s market-leading conversational AI and automation technology to offer more robust support to joint customers. The Unite App Appliance Partner Program takes this offering a step further by allowing expanded collaboration and complementary co-selling among participating ISVs.

“The role of CX has never been more important than today,” said Jafar Syed, SVP, Global Head of Channel Alliances & Partnerships at Uniphore. “The Unite App Alliance Partner Program extends the power of our conversational AI and automation solutions by providing joint customers with additional choices and more functionality to address their specific needs.”

Uniphore App Alliance Partner Program brings in multiple benefits for its partners.

“Uniphore is driving the contact center industry forward with innovative solutions, providing companies the tools they need to make the customer experience a competitive advantage,” said Rana Gujral, CEO at Behavioral Signals.

Gujral further added, “We are thrilled to work with Uniphore to help expand upon the offerings and capabilities within conversational AI and leverage our AI technology to further elevate the exceptional customer engagement experience offered by Uniphore’s applications.”

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Flipkart to create 2 million jobs in the marketplace ecosystem Logistics and warehousing to be the key employment generating sector Mar 25, 2015 Flipkart said it will create over 2 million jobs through its marketplace and ancillary services in the year 2015. The rapid development of the e-commerce ecosystem in India will contribute towards the generation of employment across sectors. Last year, over half a million jobs were created in the e-commerce space alone. Generating both direct and indirect employment, the marketplace model has opened up opportunities in metros and non-metro cities. This year, nearly 50-60% of employment will be created in tier II & III cities. For instance cities like Jaipur and Baroda have already become the ancillary industry hubs (cataloging and packaging) and they will continue to generate more opportunities in the future announced the press release. Sellers will also play a vital role in creation of jobs across India — sellers of home products, apparels, mobile accessories and small appliances will generate the maximum employment. In fact, the growth and expansion of their businesses will generate a minimum of 20-25 jobs per seller this year. Ankit Nagori, SVP, Marketplace, Flipkart, said, “In the recent times, e-commerce has emerged as one of the key drivers of Indian economy. This industry has contributed a lot towards generation of employment opportunities along with enabling SME’s and local artisans. Sellers on our marketplace have been directly responsible for driving employment within their own communities. In fact, e-commerce support facilities like merchandizing, buying, packaging and cataloging have generated more than 75,000 jobs in the last one year.” Nagori further added, “Currently, we offer a range of SME training programs across 20 cities in association with Ministry of Labour to train and guide interested people – helping them upgrade their skills and chart out their careers in industries that they choose to enter. We plan to scale up this to 40 cities in the next 6 months. Going by past trends, we are confident that Flipkart will generate close to 2 million jobs this year.”

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