RedMango Analytics, a digital startup platform that connects mobile users with telecom service providers, has launched its mobile app Experience.Me and its consumer portal www.mobileindia.me.
The move is in sync with RedMango’s vision to engineer a better telecommunications sector in the country.
Designed specifically with the Indian mobile consumer in mind, the Experience.Me app allows mobile users to measure the quality of service provided to them by their telecom service providers across various services such as coverage, voice, data & video. It enables conveying user grievances to operators within a few seconds without any hassle. The application also monitors the user experience anonymously and prompts the user to provide feedback when it identifies poor service quality such as a call drop.
The application starts functioning the moment it is downloaded on a mobile device and works quietly in the background without affecting the user experience in any way. The app is available on iOS and Android App stores free of cost and already has a user base of over 1000 on its platform.
On the other hand, the consumer portal (www.mobileindia.me) helps mobile users compare their mobile experience, with that of other users in the same city. The portal provides details on the level of service that leading operators in the city provide their users. This helps the users make informed decisions on selecting a service provider that provides the best service in their locality as well as one that is best suited to their mobile usage.
Umang Shah, Co-Founder and Head (Innovation and Marketing), commented, “Our App eliminates the need to make tedious calls to customer care for network issues, thereby saving consumers the time and stress of answering lengthy queries. It also eradicates the possibility of human errors that could be caused by the customer care executives. The app is capable of independently testing and sharing experience on social media, and can also independently verify if a problem is actually resolved.”
