PepperTap, India’s leading hyperlocal grocery delivery service, has introduced the Live Chat feature that will allow users to interact with the support staff and have their queries answered in a jiffy.
This new addition makes the grocery ordering experience on the PepperTap app interactive, engaging and instant!
The Live Chat feature eliminates the need to wait for the customer care to answer the phone or for the field executive to turn up with deliveries to seek clarifications.
Talking about this new feature, Swati Bhargava, AVP (Consumer Experience), PepperTap, said, “We’re leveraging a unique technology that will reinforce our consumer-focussed approach and allow us to create a seamless channel of communication between our staff and customers. We’re the first hyperlocal brand in India to offer this facility to online grocery shoppers simply because we know how every customer values a quick, efficient and convenient home needs service provider. ”
In addition, PepperTap has also introduced the PepperCash feature which is a virtual in-app currency.
This enables customers to get refunds for returned orders instantly. It cuts any credit/debit card related issues, making the experience of ordering grocery on mobile smoother and more seamless. The two new features enhance the customer experience and have been a huge hit with the time-pressed grocery shopper.
