Pegasystems has announced Pega Client Lifecycle Management (CLM), an application that streamlines and automates client onboarding – one of the most costly and time consuming functions burdening global banks. By orchestrating complex CLM processes on a global scale in a single unified application, Pega CLM reduces onboarding time by 70 percent, reduces costs by 60 percent, and dramatically improves the customer experience.
A recent study revealed that 88 percent of banks identify ever growing Know Your Customer (KYC) regulations as negatively impacting client onboarding times – which delays time to revenue and diminishes client satisfaction and retention. Pega CLM introduces a transformative approach to complex entity onboarding by taking a traditionally linear process and instead driving activities in parallel. From client adoption, enrichment, and KYC to credit, legal, and risk assessment through to fulfillment, Pega CLM coordinates all steps from front office to back office across multiple geographies, products, and stakeholders based on pre-defined industry best practices. This enables corporate and institutional banks as well as asset management and wealth organizations to deploy a simpler and more cost-efficient system that speeds time to revenue and ensures global compliance while providing a differentiated experience for their clients.
Available immediately, Pega CLM extends the functionality of the Pega Onboarding application to simplify the institutionalized complexity that encumbers the world’s largest financial institutions.
“Onboarding systems of yesterday no longer adequately address the massive entanglement of rules, regulations, and processes global banks face today,” said Reetu Khosla, Senior Director of Risk, Compliance and Onboarding for Financial Services, Pegasystems. “For too long, the financial industry has been forced to retrofit old solutions to tackle modern problems. Pega CLM sets a new standard for client lifecycle management by stripping away the seemingly insurmountable complexity and streamlining onboarding and KYC processes. This approach dramatically cuts costs, saves time, and ensures customer centricity globally while providing flexibility to easily adapt to change.”
“Through Pega CLM, firms can easily integrate the data collected in kyc.com from our buyside and corporate customers to expedite the process of being ready to transact,” said Jon May, CEO, kyc.com. “Account opening and compliance is achieved quickly so firms can capture liquidity and increase speed to market. We are already working with 10 of the G14 banks and over 1,500 investment managers and corporates who want to reduce the burden of KYC requirements and dealing with multiple counterparties bilaterally.”
“Integrating with Pega CLM via the Clarient Entity Hub API will allow global banks to easily retrieve Know Your Customer data directly within the Pega application,” said Matthew Stauffer, CEO, Clarient. “Clients will be better able to efficiently manage compliance and onboarding on a global scale through our combined capabilities.”
