Says this release will deliver more personal experiences to sales, marketing and customer care professionals
Microsoft has planned to make the next version of Microsoft Dynamics CRM available in the fall of 2013. Designed to redefine how businesses engage with their customers, the new version represents the approach Microsoft Dynamics is taking to developing and delivering business solutions that put people at the center announced the release.
Available both online as Microsoft Dynamics CRM Online Fall ’13 and on-premises as Microsoft Dynamics CRM 2013, this major release will deliver more personal experiences to sales, marketing and customer care professionals. The new release gives people the ability to access their information on a variety of devices, introduces a new user experience that is fast and fluid, enabling people to access information that is relevant to their jobs, and delivers richer contextual information that helps people have deeper insights into customers and their needs. Microsoft Dynamics CRM also offers enhanced social collaboration capabilities, so users can connect with the right people, and the right resources, at the right time.
Samik Roy, Director and Business Head, Microsoft Dynamics (Applications) Business, said, “Customer-centricity is the key. We want businesses to think about how they can help their customers match the right solutions, engage on the right terms and nurture their customers to ensure that every engagement they have with them is productive and enriching. Microsoft Dynamics CRM 2013 is an easy-to-use solution that allows salespeople to work quickly, on the go, on their favorite device, and deliver a compelling customer experience.”
The release further informed that following the new release of CRM, Microsoft plans to offer new touch-optimized mobile experiences for Windows Phone 8, iPhone and Android phones, extending user access to CRM information on their favorite devices.
