Interactive customer dealing has become a necessity for the banking industry which in turn has increased the requirement for a sustainable, cyber secured and value for money communication platform. Matrix, with its innovative and latest technology based products, has been providing communication solutions catering to the needs of the banking sector. Matrix has been addressing the challenges of banking sector with its solutions like:
- Unified Communication: The Unified Messaging and Mobility features ensure anytime connectivity with the customers, increasing employee productivity and responsiveness. Bring Your Own Device allows multiple devices to connect and provides Single Number Telephony. IP at core brings significant cost reduction by allowing the calls to be routed on the internet.
- Gateways: The Gateway interfaced with an existing PBX system via FXO/FXS, BRI, TE1E1PRI or over IP saves additional investment on acquiring new equipment. The solution saves time and training efforts.
- User Terminals: Power over Ethernet enabled VOIP user terminals equipped with smart features like Presence Indication, Call Forwarding, One Touch Use, Audio Conferencing and Video Calling and Quick Dial ensures that the daily affairs run effortlessly.
- Unified User Clients: It is a mobility extension which transforms user’s Microsoft, Android and iOS devices into a virtual user terminal. The client supports Audio Conferencing, Presence Sharing and Call Transfer from the device at hand, thereby allowing seamless mobility.
“Banking sector has come up as a growing segment for the communication industry because of its budding needs. We have a strong international and domestic clientele inclusive of Axis Bank, State Bank of India, Kotak Mahindra, Indian Bank, World Bank, Barclays, RAK Bank, HSBC and Zanaco Bank to name a few and with the ever so growing product portfolio, we expect to serve the banking needs better in the days to come”, says Sagar Gosalia, Sr. VP Sales and Marketing.
