Introduction
The quality of services was of utmost importance for the hotel had to stand true on its reputation of being one of the most quality conscious hotel offering ultimate comfort and luxury to its guests. The hotel was in need of a communication solution that was in line with its high quality service standards. After considering various options the hotel selected Matrix IP Phone Systems.
Challenges
The Italy based Hotel, with a reputation for quality services and memorable guest experience, was looking for an IP based solution to interconnect their PMS, Hotel Phones and DECT mobility stations. The hotel required the provided solution to offer latest technology communication system that could automate their routine operations and enable the mobile staff to respond from anywhere within the premises. They required the hospitality solution to be scalable, one that could be integrated with their existing systems and with lower CAPEX, which would in turn enable them to meet their future expansion needs.
Solution
- Matrix ETERNITY GE12S IP Communication Platform
- Matrix EON48P Operator Consoles
- Matrix EON48S Digital Key Phones
- Matrix Voice Mail System
- Integration with Protel PMS
- Bittel Guest Room Phones
- Polycom IP-DECT Mobility
Results
- IP enabled Future-Proof and Scalable Solution
- Reduced Operational Costs
- Streamlined Hotel Operations
- Prompt and Efficient Guest Services
- Increased Staff Reachability
“Hospitality industry is under constant pressure to offer both superior hospitality and technology experience to their leisure and business travelers. Matrix, offers its cost-effective and reliable products to streamline communication processes, enhance guests’ experience and equip hotel staff to be productive and reachable from anywhere.” Said General Manager of the Hotel
For More Details please visit: http://www.matrixtelesol.com/case-study.html
Reachability, Mobility, Scalable, Integration, expansion
About Matrix
Established in 1991, Matrix is a leader in Telecom and Security solutions for modern businesses and enterprises. An innovative, technology driven and customer focused organization; Matrix is committed to keep pace with the revolutions in the telecom and security industries. With more than 40% of its human resources dedicated to the development of new products, Matrix has launched cutting-edge products like Video Surveillance solutions, Access Control, Time-Attendance, IP-PBX, Universal Gateways, Terminals, Convergence solution, VoIP Gateways and GSM Gateways. These solutions are feature-rich, reliable and conform to the international standards. Having global foot-prints in Asia, Europe, North America, South America and Africa through an extensive network of more than 500 channel partners, Matrix ensures that the products serve the needs of its customers faster and longer. Matrix has gained trust and admiration of customers representing the entire spectrum of industries. Matrix has won many international awards for its innovative products.
