Launches IntelliSync which it claims India’s first multi-channel cloud based contact centre solution
Intelliverse Telecom has launched IntelliSync, a multi-channel cloud-based next generation contact centre solution suite, specially designed for contact centre organisation of all sizes that can help business enhance customer collaboration, drive agent productivity, enhance efficiency and quality of customer service.
The release said that Intelliverse is a pioneer in cloud communications, utilizing its own proprietary technology and best-in-class technology components. In the U. S large enterprises, including many fortune 500 companies and banks, have been trusting Intelliverse’s scalable, proven and reliable communications solutions.
V. R. Kirubakaran (VRK), Country Manager, Intelliverse Telecom, said, “IntelliSync’s contact centre solution is designed to engage customers across every channel, device and touch points, and effectively drives multi-channel customer service while reducing operational costs through efficiency gains.”
He added, “The cloud-based, multi-channel inbound and outbound contact centre platform provides our customers a unified agent desktop with a 360 degree customer view, advanced analytics and reporting features. Besides the enterprise level customers, the SME and mid-market customers can now have access to world-class technology without spending a lot of money.”
IntelliSync’s contact centre solution comes with a fully integrated Computer Telephony Integration (CTI) and the following telephony features which include predictive dialler capability, IVR Module and ACD.
The company said that the solution also schedules outbound marketing campaigns, manages voice recordings with ease and efficiently, creates comprehensive reports for agent productivity, process efficiency, organisational performance, insight into customer interactions and metrics tracking.
