The lean Six Sigma project undertaken by HCL Services helped augment client relationship and loyalty, leading to increased business & profitability for the OEM.
HCL Services Ltd., a wholly owned subsidiary of HCL Infosystems Ltd. was awarded for “Best Use of Lean Six Sigma: Field Services in IT” at the World Quality Congress Conference held recently in Mumbai.
Through its Lean Six Sigma initiatives, HCL Services managed to significantly enhance ‘Customer Experience for a leading multi-national OEM. The Customer Experience compliance (CE) improved from 89% in Q4 FY16 to 92% in Q1 FY17, with Enterprise CE achieving a remarkable 100% CE in the same period.
Speaking on the occasion, Anand Prakash, Chief Quality Officer, HCL Infosystems commented, “We are honoured to be felicitated by the World Quality Congress and Awards, which recognizes world-class standards of quality attained by organizations across India. The award for ‘Best Use of Lean Six Sigma: Field Services in IT’ recognizes our commitment to attain and sustain the highest standards of quality and service levels for our customers and partners. Such industry recognition encourages us to continue with our endeavour to deliver best-in-class services and experience to all our stakeholders.”
The World Quality Congress has instituted the Global Awards for Excellence to recognise the “best of best” companies in recognition of their attainment of world-class standard of quality excellence. The Awards focus on the contribution of individuals, projects, organisations and technologies that have excelled in the use and development of quality initiatives and are presented to companies that have demonstrated leadership in using quality for business transformation, optimising costs, developing synergies across businesses and enhancing customer satisfaction.
