Withdraws its previous helpline number outsourced to Accel Frontline
Gigabyte Technology has moved its Toll-Free Helpline Number in-house, to ensure improved support to both customers and channel partners. The company has withdrawn its previous helpline number which was outsourced to its national service partner, Accel Frontline.
The number is manned by a team, trained and specializing in offering telephonic support on technical as well as basic queries, and providing feedback to the company to facilitate further service improvement. Monitoring and enhancing the new toll-free number service quality will be an ongoing process for the company.
Sunil Grewal, Sales Director (India), Gigabyte Technology, said, “We are excited to launch this initiative in today’s time when an increasing number of end-users, and even channel partners prefer direct interaction with vendor companies before deciding on their course of action, or taking a final decision. By moving our toll-free number in-house, we get an ideal opportunity to interact directly with them, know their pulse better, which in turn will help us take our service quality to the next level.”
The in-house toll-free number comes on the heels of two recent initiatives taken by Gigabyte India for enhancing post-sales service set-up. Firstly, the company offers a maximum 3-day Turnaround Time (TAT) in metro cities, and a 7-day TAT in non-metro cities as part its 3-year service warranty and secondly, the company has opened Gigabyte Exclusive Service Centers at key market locations across the country. These centers act as service hubs for the country’s different regional zones.
