In 2016, Pro Stock approached Enjay for a bigger solution which is a combination of CRM+Telephony to help Pro Stock to become India’s Lowest Flat Fee Broker and the most efficient in the field. Today, Pro Stock is using Enjay CRM Solutions, Enjay Telephony Solution, SMS solution, Mailing Solution, API integration, Website along with Partners website.
Challenges:
- Working with different set of technologies and getting the integration done as per requirement.
- Integrating with the partner website for smooth sales process and avoiding any lead missout
Benefits: Now with this CRM integration, if any customer calls, any executive answering the call is aware about customers basic details because CRM provides all the basic information of the customer which includes customer name, which branch he belongs to, his account code, etc. thus you do not have to ask him/her for any detail and can directly proceed to the next level of action. We do not need any kind of validation as CRM does that.
