D-Link has been in the forefront when it comes to meeting next-gen technology demands supported by world-class service infrastructure. In a bid to offer absolute customer support convenience, the company had introduced D-Link Direct Service (DDS) for end-customer. This was further extended with a regional support model. Now going on more step further, D-Link has decided to allow customers to avail DDS benefit through WhatsApp.
In order to avail D-Link Direct Service (DDS) benefit at doorstep, customer has to simply connect with the D-Link support team on WhatsApp +91-7066345591 & follow 3 simple step. First click a picture of barcode with serial number & share, second the customer needs to specific the concern/ problem faced, post which D-Link support team will evaluate the query & accordingly arrange for D-Link Direct Service (DDS) pick-up & product replacement.
“Today seamless customer support experience is the key in driving business growth. With WhatsApp as another medium to interact, engage & support, we intend to offer self-service support option to our customers who are looking for quick & speedy response. DDS through WhatsApp is aimed towards building a strong relationship with our patrons & enhance customer support experience” said Balgond Chougula as VP – Customer Support Services, D-Link (India) Ltd.
D-Link Direct Service is a one-stop service solution that offers ‘Service at doorstep’. Now with D-Link Direct Service (DDS) in action the customer hassle of going to the nearby service centre with the faulty product unit & then going back to collect the repaired unit will be eliminated.
