Clicktable has launched cloud-based front desk management application to facilitate casual and fine dining restaurants to manage everything from guestbook, reservation, waitlist, events and offers to business analytics, all through a single portal.
Customer management challenges have crippled the restaurant industry in India. The absence of proven technology and effective reservation management systems have eaten up into the otherwise growing sector. The restaurant industry in India faces colossal challenges mainly attributed to the highly fragmented customer base and lack of customer relationship management (CRM) systems Based out of Delhi-NCR, Clicktable.com intends to redefine front desk management by offering real-time solutions. The application would allow restaurateurs in optimizing their business delivery with speed, efficiency, and customer connect to bridge the communication gap. With its intuitive interface, easy-to-operate software, anytime and anywhere access, multiple device usability, and offline capabilities, Clicktable.com is expected to facilitate a smoother dining experience. By facilitating restaurants in strategizing long-term and short-term decision making, Clicktable.com would provide restaurants with an improved return on investment.
Speaking on the launch, Varun Gupta, Founder & CEO, Clicktable Technologies, said, “Both a restaurateur and a customer are aware of the glaring gaps in the restaurant service and customer communication chain. The very concept of Clicktable.com germinated when we observed that no player was trying to address this deficit, giving rise to a comprehensive platform that is quick, intuitive, and offers lucrative return-on-investment. We aim to provide restaurateurs across the country with scalable real-time solutions to optimize their businesses.”
The company, which currently operates with a team of 40 people, will launch its product in two phases. The first phase would involve a business-facing interface, targeted towards restaurants. The second phase would target diners in the urban clusters.
