Operator of the BLR Airport or Bangalore International Airport Limited (BIAL) and ThoughtWorks first met on an unremarkable but practical ‘redesign my website’ kind of query. It gradually turned into a futuristic and innovative journey towards a digitized and seamlessly connected, intuitive airport or the ‘Smart Airport.’
Challenges:
BLR Airport is the first airport in India to integrate with Google Indoor maps. The apps, as of today, have seen downloads of up to 7200+ for Android, 2450+ for iOS and enjoy a customer rating of 4.6/5 on both, usability and experience.
Benefits:
ThoughtWorks created a continued set of experiences that has had a sustained and positive influence for BIAL. This translated into the first product from the intended bouquet of digital services – the BLR Airport app. Three assets have gone live, to date – an iOS app, an Android App and a DM service on Twitter, where BIAL’s followers find out about flight statuses through the social channel. The digital platform, apart from hosting the app, also hosts capabilities like data, context awareness, multi tenancy, extensibility etc.
Testimony: ThoughtWorks is on top of the competitive dynamics. Their technological strengths make them the right partner to help us achieve our goal of being a Smart Airport. We want our travellers to love and talk about it, when they travel through us. — Hari Marar, President of Airport Operations, BIAL
