Providing hotels and cruise lines technology to create the ideal personalized connected experience by leveraging existing customer success, building a new Hospitality Experience Centre and adding dedicated business team
ALE, operating under the brand Alcatel-Lucent Enterprise, to deliver outcome based technology solutions that create a personalized connected experience for today’s travelers in Asia the creation of a global Travel, Hospitality and Leisure Solution Business Unit.
With an existing footprint of hospitality success, Alcatel-Lucent Enterprise solutions have been providing cutting-edge innovation with measurable outcomes to customers around the globe in more than two million rooms and on more than 100 large cruise ships equipped to offer a personalized connected experience for guests, including Accor Hotels, the Beverly Hotel and Hotel Bel Air, Melia Hotels Spain, Royal Caribbean Cruise Line and Norweign Cruise Line, among others.
The Alcatel-Lucent Enterprise Hospitality portfolio delivers on three key areas to benefit the business: Solutions creating a memorable guest experience, reducing infrastructure costs and improving hotel operations. The portfolio includes adapted communications and networking solutions for hospitality delivered via the cloud or on-premise.
The latest applications available to delvier a personalized connected guest experience include the Mobile Guest Softphone and the Smart Guest Application Suite enabling guests to control the in-room environment using the room phone to adjust lighting and temperature, access hotel services, set a wake-up call, set do not disturb room status.
The Alcatel-Lucent Enterprise Hospitality team will unfold upcoming innovations at HTNG Asia-Pacific Demo at Table 4 in Nusa, Dua, Bali, Indonesia the week of July 20, and also in customer and partner events around the world.
Derrick Lee, VP Global Accounts & Hospitality, APAC says “The hospitality market requires a technology company that can deliver powerful solutions which create a personalized connected experience for guests, while also providing positive tangible business outcomes to the bottom line. We have produced unique solutions that allow hotels and cruise lines around the world to offer a fully connected guest and employee experience, with controlled infrastructure costs and improved operations. And of course, it is fully integrated with the hospitality eco-system.”
