Strengthens its reach in contact center solutions
Matrix Comsec said it recently completed interoperability of its ETERNITY range of IP-PBXs with Teckinfo Solutions.
Teckinfo is India-based provider of Unified Contact Center, Customer Interaction Management, Help Desk And other Work Force Management Solutions.
Matrix Offerings:
- TAPI 2.2 Support
- Call Controlling Features – Dial, Transfer, Hold/Retrieve, Transfer, Conference
Live Monitoring of Trunk and Extensions – Called Number, Extension Status, CLI of Received Calls
“This compliance of Teckinfo Unified Contact Center Suite with Matrix IP-PBXs will strengthen position of Matrix in the Call Center and Contact Center industry,” said Prima Saraiya, Marketing Manager, (Telecom Solutions).
Teckinfo InterDialog Unified Contact Center Suite provides Automatic Call Distribution (ACD), Interactive Voice Response System (IVRS), Dialer, and Voice & Screen Logger along with Unified Agents capable of not only handling voice but also other media viz. Email, SMS, Chat and social media connectors.
“This interoperability will help Teckinfo and Matrix customers to experience enterprise quality and reliability with their calling activities,” added Saraiya.
“Teckinfo is pleased to partner with Matrix. This move will enable Teckinfo InterDialog Unified Contact Center users to maximize the benefits of advance IP technology using ETERNITY IP-PBXs. Matrix users can expect to achieve the best performance from ETERNITY systems with InterDialog solution of Teckinfo,” said Dharmendra Rawal from Teckinfo Solutions Pvt. Ltd.
