As a First-Mover in the Voice of the Customer Solutions Market, Customers Rely on Verint Solutions across Millions of Interactions
Verint Systems announced innovative ways organizations are activating the voice of the customer (VoC) through Verint VoC offerings, available in the cloud and on-premises.
The innovation stems from Verint’s unique ability to resolve organization-wide customer challenges faster by leveraging automation to rapidly operationalize and act on the voice of the customer across interaction channels. As competitive pressures are driving organizations to prioritize customer experience (CX) as a strategic imperative, Verint is at the forefront of reimagining how VoC can help empower organizations to serve their customers better, faster and more efficiently.
A multinational retailer recently expanded its relationship with Verint to aggressively deploy VoC solutions into new regions and across new channels. The result is an ability to make Voice of the Customer feedback more actionable by automatically connecting cross-channel VoC to associated operational context to expedite identification and resolution of high-impact, enterprise-wide CX issues.
As another example, a leading global financial services provider recently chose Verint to expand their VoC program capabilities beyond existing surveys to tap into new sources of customer feedback derived from Verint Speech Analytics solutions.
Verint resolves customer challenges faster with an offering that connects cross-channel voice of the customer into operational systems to automatically analyze and prescribe action to improve CX. “Verint solutions leverage automation to quickly solve key customer challenges by activating VoC insights across interaction channels throughout the organization,” says Verint’s Ben Smith, vice president and general manager of Verint’s Voice of the Customer solutions. “This creates a simple way to accelerate the change needed to deliver world-class customer experience.”
