The new chatbot, named ‘Mapula’ (‘mother of rain’ in Sesotho), is targeted at financial institutions, public sector departments
In2IT Technologies has launched a chatbot which is targeted at both public and private sector organisations. The new chatbot, named ‘Mapula’ (‘mother of rain’ in Sesotho), is targeted at financial institutions, public sector departments, but mostly organisations that are more focused on customer service, and that communicate regularly with clients.
The industry agnostic chatbot can be customised depending on the customer requirements of the specific organisation, using robotic process automation (RPA) to respond to frequently asked questions and resolve customer queries on the Web site, and across social media platforms.
Vishal Barapatre, Group CTO and Co-Founder at In2IT Technologies says, “In this twenty first century digitally driven era, the definition of customer service and engagements has been rapidly changing. Be it private organizations or governmental departments, the changing dynamics in digital communication is creating the need for Artificial Intelligence (AI) based chatbot solutions. Using RPA any element of operation can be automated whether it is with the client themselves or outsourced to a service provider. Thus, it gives clients a better control of operations by core team.”
‘Our newly launched chatbot is designed to use Artificial Intelligence to deliver customer service much faster than human interactions. The bot is trained to reply to an array of questions across industries.’ Vishal further added.
According to a recent report from Gartner, by 2021 more than 50% of enterprises will spend more per annum on bots and chatbot creation than traditional mobile app development. Gartner reports that individual apps are out and bots are in. In the ‘post-app era,’ chatbots will become the face of AI and bots will transform the way apps are built.
