Sicap has announced the opening of a Global Development and Support Centre (GDSC) in Kolkata. This announcement is a part of the company’s expansion plan in Indian market, which is one of the fastest growing telecom markets in the world.
Sicap international teams are working closely in 9 locations including India to ensure excellent customer service worldwide. Through this GDSC, Sicap would be able to provide its customers solution customization, software support and state-of-the-art solution development and deliveries across the globe.
Sicap is on an expansion spree in India with a highly focussed approach to strengthen its partner relationships through business outreach and talent acquisition. The focus on hiring the local pool of talent will serve as a catalyst to accelerate the exponential growth of business across the globe. Recently, Deepak Mahajan has been appointed as Executive Director for India & South Asia who is responsible to identify and drive new business opportunities, reshape client experience and solidify the company’s position in India & Asia region with his extensive industry experience.
“India is a high growth-opportunity market for Sicap and our expansion plans for increasing our capacity of talent and new innovative solutions reflect the long term commitment and great partnerships Sicap has built in the Indian region. The primary focus of the Global Development and Support Centre is to source local talent and unleash innovation, ensuring proximity to our customers by understanding the needs and environment they are operating in,” said Markus Doetsch, CEO, Sicap Group.
India is the fastest growing mobile broadband market in the world necessitating constant innovations to keep up with the growing needs of the operators and their customers. In order to monetize, manage and secure mobile businesses, Sicap offers four main Products & Solutions, including Customer Insight and Engagement – TargetMe, Device and SIM Management, Security Solutions, and IoT Service Enablement, among others.
According to a report by leading research firm Market Research Store, the Indian telecommunication services market will likely grow by 10.3 per cent year-on-year to reach US$ 103.9 billion by 2020.
The highly innovative and cutting-edge Sicap solution- TargetMe combines real-time customer data analytics and automated, context-aware customer engagement automation tools into a simple cloud-based solution for mobile service providers. The market leading Contextual Customer Engagement Solution TargetMe, now proven by 10 mobile service providers, enables its customers to promote, sell and activate services as an automated, context-aware and real-time process.
TargetMe is available in two modes-Customer Data Insight and Segmentation and Customer Engagement Automation.
