Tata Technologies has implemented an enterprise collaboration solution as part of the company’s focus on its “One-to-Win” business strategy — designed to help the organization to significantly simplify and improve communications with its customers and amongst its global employees, and to enhance productivity.
Challenges:
- Tata Technologies had been through a period of exponential growth over the past few years. It was operating via a diverse range of PBXs with little or no integration, no effective audio conferencing facility and no standard reporting tools for analysing the cost of communication
- Tata Technologies needed to optimise communications to simplify and unify dialling from each of its locations
- Realise significant operational efficiencies to maximise ROI
Benefits:
Enhanced productivity using four-digit interoffice dial plan 38 percent reduction in communications costs in India in the first year Seamless communication with customers and employees — regardless of worldwide location
Testimony:
“The Avaya solution was measured not in terms of installations or the early adopters, but in hard dollar communications savings.” V Balaji, Chief Information Officer, Tata Technologies
