To enhance connectivity through the use of Internet of Things (IoT) products – services and technologies that employ digital technologies to better connect with customers and with elevator, escalator and moving walkway equipment, AT&T and Otis Elevator Company, a unit of United Technologies have announced they are collaborating on opportunities
As part of this collaboration, AT&T and Otis Elevator Company (Otis) are expanding their long-standing relationshipto develop the connectivity to support advanced elevators while also providing mobility to more than 30,000 service employees at Otis companies worldwide.
Otis companies around the world will use AT&T IoT technology to aggregate data from cell networks and connect to a new enhanced cloud environment. AT&T’s Global SIM card and IoT Services, such as Control Center, M2X and Flow Designer, will also allow Otis to access real-time equipment performance data. In addition, AT&T will serve as theprimary mobility provider for Otis field operations.
This collaboration is one example of how AT&T and United Technologies are exploring ways to harness the power of digital technologies and communications networks to improve performance, lower costs and deliver better results for customers in building systems and aerospace.
“We strongly believe that a new generation of elevators will be defined by new digital tools that better connect our people with our customers – and our customers with their equipment,” said Otis President Philippe Delpech. “We will also develop new responsive service solutions that give Otis employees more autonomy and Otis customers more control over their equipment and buildings by leveraging the AT&T IoT technology to harness data generated by the nearly 2 million elevators currently under Otis service contract transporting over 2 billion people per day.”
For more than 15 years, Otis has used AT&T Network Services in its commercial business. This agreement will provide new mobility tools that put more information in the hands of Otis’ customer-facing employees and provide Otis customers enhanced efficiency, communication and flexibility.
Experts at AT&T will help Otis accelerate efforts to create buildings with more seamless security and transportation systems that are invisible to the tenant or resident and are more efficient and reduce building energy use.
“We’re seeing more global businesses use IoT technologies to take their business to the next level. They’re extracting actionable information from their machines, equipment, factories, fleet vehicles and more,” said Chris Penrose, senior vice president, IoT Solutions, AT&T. “The fact that Otis is extending their relationship with AT&T to include IoT services shows they’re innovative thinkers. They understand how it can change the way they operate and interact with their customers.”
