Category : Work from Anywhere
How human emotion is redefining customer engagement in a world redefined
Customers inhabit a world increasingly defined by accelerating change and ongoing uncertainty, as evidenced by COVID-19. At a basic level, customers are looking to the...
PeopleKeys Conducts Secure Virtual Training With the Help of GoToMeeting and LastPass
When the COVID-19 pandemic unexpectedly forced businesses and their employees to work remotely for the foreseeable future, PeopleKeys was faced with a unique challenge. A...
Security for remote IT : How to protect against phishing and scamming
In this COVID-19 world we’re in, unfortunately, there are scammers out there who will use remote tools maliciously. As IT departments transition to becoming virtual...
Summer Travels? Stay Secure While Working from Anywhere
For many, summer travel will look a little different this year. You might find yourself forgoing an international trip in favor of a weekend not...
When is it Better to Use Webinars for Internal Communication?
We’re in the business of collaboration and communication, so we know there are tons of solutions out there. But sometimes it’s tough to know what...
Customer Spotlight: Improving Password Security at Yelp
Yelp connects people with great local businesses. Yelp users have contributed over 200 million reviews of almost every type of local business, from restaurants, boutiques...
In an age of uncertainty, member experience matters even more
The coronavirus pandemic has upended your members’ lives, whether due to financial hardship, health concerns, or lifestyle changes. As a credit union, you’ve always been...
Chatbots to the Rescue: How Conversational AI Will Save Call Centers
Spurred by high demands placed on call center personnel during the pandemic, chatbots have taken on new prominence. Today, thanks to cloud-based platforms, AI-powered chatbots...
Visual Engagement tools deliver great CX: What you need to know
In an increasingly remote world, a new commissioned study conducted by Forrester Consulting shows that visual engagement technology can solve top customer experience (CX) priorities. These tools...
